Guest RET.CPT.Hammerwolf53=US= Posted May 8, 2015 Share Posted May 8, 2015 Anyone, I've lost audio on YouTube, BF4, everything. The audio loss is accompanied by other events. When I launch a YouTube video, I get the message at the top of the browser: A Pluggin- "Shockwave isn't responding", the message then disappears. After 30 secs or so, the video may start but without sound. Other programs "stop responding" as well. I was checking Windows sound and it stop responding too. A Windows and Soundblaster check both fail at producing audio. I check the Windows system file with the command prompt: sfc /scannow After the scan, corrupted files were restored but it didn't fix the issues. When I opened dxdiag, I got the error message: "Error, problem getting extra sound information". Everything is fine in device manager. I'm thinking it's either related to a Windows problem or Chrome. System Info: Windows 8.1 I7-4770K Asus Maximus VI Hero 16 GB Corsair Vengeance Pro 1866 EVGA 780 SC ACX SLI Samsung 840 EVO 1TB Cosmos case Astro A50 wireless headset Corsair K-70 keyboard Razer Deathadder mouse Any help would be appreciated. SSG.Hammerwolf53 Link to comment Share on other sites More sharing options...
Guest RET.CPT.Hammerwolf53=US= Posted May 8, 2015 Share Posted May 8, 2015 Anyone, I've lost audio on YouTube, BF4, everything. The audio loss is accompanied by other events. When I launch a YouTube video, I get the message at the top of the browser: A Pluggin- "Shockwave isn't responding", the message then disappears. After 30 secs or so, the video may start but without sound. Other programs "stop responding" as well. I was checking Windows sound and it stop responding too. A Windows and Soundblaster check both fail at producing audio. I check the Windows system file with the command prompt: sfc /scannow After the scan, corrupted files were restored but it didn't fix the issues. When I opened dxdiag, I got the error message: "Error, problem getting extra sound information". Everything is fine in device manager. I'm thinking it's either related to a Windows problem or Chrome. System Info: Windows 8.1 I7-4770K Asus Maximus VI Hero 16 GB Corsair Vengeance Pro 1866 EVGA 780 SC ACX SLI Samsung 840 EVO 1TB Cosmos case Astro A50 wireless headset Corsair K-70 keyboard Razer Deathadder mouse Any help would be appreciated. SSG.Hammerwolf53 I found a solution! I spent most of the day trying EVERYTHING. Then I remembered a program that never works but I thought I would try it anyway. System Restore It worked! Create those restore points. They just might save a re-install! Link to comment Share on other sites More sharing options...
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